Moss n Stone

Frequently Asked Questions

Order flowers on-line

Frequently Asked Questions

 

What if no-one is home when a delivery is made?

All bouquets delivered from our store are wet packed for ultimate freshness upon arrival at their destination. This will allow for flowers to be protected until they can be arranged in a vase. Let us know when ordering should you require a later delivery time in the day.

If I require special colors and flowers how much notice do you require?

While most seasonal flowers are readily available, it pays to contact us as soon as you know what you will be requiring for any particular time or occasion. This allows us to source from the best possible supply.

What if I give an incorrect delivery address?

While we endeavour to take all care with deliveries, please ensure all your delivery details are correct as we will need to charge for any additional delivery requirements due to being given incorrect information.

Do I need to make an appointment for wedding consultations?

Wedding appointments are essential to enable us to give our undivided attention to the details of your special day. All wedding consultations are conducted personally with our team, who bring many years of floral design experience. You will not be disappointed.

At what stage do I need to contact you to discuss flowers for my wedding?

This depends on your wedding date as some seasons are busier than others but generally the earlier the better. 6-10 months prior to your wedding is often sufficient to secure our services. Because we specialise in wedding design we do limit the bookings for any given weekend.

Do you offer wedding packages?

We prefer to attend to each wedding with individual style and design. Our pricing and design are governed by many factors; the seasonal flower choices, volumes, colors and budgets are but a few items we take into consideration with each wedding consultation. Because each wedding is as individual as each bride one package will not fit all. Call us to obtain an appointment for your initial consultation. To help with the design process please fill out our Wedding Form and email to us prior to your appointment.

Is your online buying safe?

Our online shopping cart Secure Socket Layer (SSL) encryption to ensure that your personal and payment details are kept secure every step of the way. Although your contact details are kept in our system, your payment methods are not!

 

  • Florist Southport ◊ Florist Ashmore ◊ Florist Labrador ◊ Florist Runaway Bay ◊ Florist Burleigh Heads ◊ Florist Miami ◊ Florist Mermaid Waters ◊ Florist Broadbeach ◊ Florist Surfers Paradise ◊ Florist Paradise Island ◊ Florist Isle of Capri ◊ Florist Chevron Island ◊ Florist Robina ◊ Florist Burleigh Waters ◊ Florist Robina ◊ Florist Carrara ◊ Florist Helensvale ◊ Florists Coombabah ◊ Florist Paradise Point ◊ Florist Hope Island – offering delivery and personalised service Gold Coast-wide.